FAQ
Frequently asked questions
We eliminate ambiguities. Find out everything you need to know about modules, GDPR compliance and integrations. Our team of experts is always available to help you with specific concerns.
General
What is CAATS and what is it used for?
CAATS is a digital platform for managing, planning and documenting support, care and placement processes. It supports organizations, caregivers and clients in all administrative and operational processes.
For which industries or areas of application is CAATS suitable?
The platform was specially developed for 24-hour care, care service providers, placement agencies and social organizations.
What functions does the platform cover?
CAATS offers personal management, business case processing, resource planning, billing, document management, workflows, chat & video telephony, as well as care modules such as medication management.
Is CAATS GDPR compliant?
Yes, all data is processed according to the highest security standards. Access, roles and authorizations are managed in a finely graded manner, and all changes are logged in an audit-proof manner.
Can external partners such as caregivers, doctors or relatives be involved?
Yes, CAATS supports role models, digital access, document transmission as well as chat and video communication with all relevant groups of people.
How are documents managed?
Documents can be uploaded, automatically created from workflows or generated from templates. Everything is stored centrally for each person and business case.
Is there mobile use?
Yes, CAATS is fully mobile compatible and works on smartphones, tablets and desktop devices.
Can CAATS be adapted to our organization?
Yes, the system can be adapted to individual processes via configuration, templates, workflows, aggregations, start pages and default values.
How does billing work?
Services, trips, breaks and care times are automatically recorded in the account and can be processed into caregiver and family invoices using the modules in the FIN Cockpit.
How does CAATS support process automation?
CAATS automates many recurring processes such as document creation, reminders, workflows, billing and background processes. This reduces errors, shortens throughput times and relieves employees of administrative tasks.
Let's shape the future together.
We are creating a digital ecosystem that relieves the burden on caregivers, supports families and professionalizes organizations.
